# Return and Exchange Policy
At 🇨🇳🇸🇦 (chinesecarsksa), we believe in the importance of trust and transparency in dealing with our valued customers. This Return and Exchange Policy aims to safeguard your rights and provide a professional, reliable shopping experience for automotive spare parts.
## Return and Exchange Period
At 🇨🇳🇸🇦 (chinesecarsksa), we allow our valued customers to return or exchange products within a maximum period of **14 days** from the date of receiving the order. This period begins from the date of your actual physical receipt of the product.
## Product or Service Condition Requirements
To accept a return or exchange, products must be in their original condition as received and completely unused. Products must be fully packaged, accompanied by all original accessories, and free of any damage, scratches, or signs of use or installation. The original invoice or order number must be submitted when requesting a return or exchange.
## Excluded Products or Cases
Products cannot be returned or exchanged in the following cases:
* Products that have been opened, used in any way, or installed on the vehicle.
* Products damaged due to misuse or incorrect installation.
* Products not in their original condition or missing parts of their packaging or accessories.
* Perishable products (not applicable to our industry).
* Customized or manufactured products based on the customer's specific request.
* Digital products after they have been downloaded.
* Services after execution has begun.
* Opened health or personal care products (not applicable to our industry).
* Discounted products or items within final clearance sales, which are clearly marked as non-returnable.
## How to Submit a Request
To submit a return or exchange request, please contact us through the following channels:
* **Email:** [email protected]
* **Mobile (WhatsApp):** +966548427249
The following details must be provided when submitting a request:
* Order number.
* Reason for the return or exchange.
* Clear photos of the product and its condition (especially in cases of damage or defects).
* Your contact details.
## Shipping Fees and Responsibility
Responsibility for shipping fees is determined as follows:
* If the reason for the return or exchange is due to a store error (such as sending the wrong product, or a defective product upon receipt), 🇨🇳🇸🇦 (chinesecarsksa) will bear all shipping fees related to the return or exchange process.
* If the return or exchange is due to the customer's preference (without any defect or error from the store), the customer will bear all associated shipping and delivery fees.
## Refund Method and Timeframe
After receiving, inspecting, and verifying that the returned product complies with the aforementioned conditions, the paid amount will be refunded using the same original payment method used during purchase. The refund request is processed within a period ranging from **7 to 14 business days** from the date the return request is approved. Some banks may take additional time for the amount to appear in the customer's account.
## Damaged or Incorrect Product
If the customer receives a damaged or incorrect product (not the item ordered), the customer must contact us immediately within a maximum of **24 to 48 hours** from the date of receiving the order. Please attach clear photos showing the product's condition or the discrepancy. The product will be replaced with a new, correct one, or a full refund will be issued, following verification of the product's condition and the damage or error that occurred.
## Discounted Products and Offers
Products purchased at discounted prices or as part of special offers may be subject to different return and exchange policies. Whether these products are eligible for return or exchange will be explicitly stated on the product page or within the offer details. If the products are part of final clearance sales, they are strictly non-returnable and non-exchangeable.
## Link to Terms and Conditions
This Return and Exchange Policy is an integral part of the general Terms and Conditions of the 🇨🇳🇸🇦 (chinesecarsksa) store. Upon completing a purchase, you agree to all the terms stated in this policy and the general Terms and Conditions.
## Suitability of Our Policy for the Automotive Industry
Due to our specialization in vehicle spare parts, we emphasize the importance of the following points:
* **Part Compatibility:** The responsibility of ensuring the part's compatibility with your vehicle lies primarily with the customer. We strongly advise reviewing the product deion and verifying serial numbers or the car model before purchasing. If you are unsure, please contact us for assistance.
* **Installed Parts:** Any part installed on the vehicle is considered used and cannot be returned or exchanged unless there is a manufacturing defect covered by the warranty.
* **Warranty:** We offer a warranty on most products against manufacturing defects. The warranty details for each product will be specified on the product page.
* **Incorrect Installation:** We do not assume responsibility for any damage resulting from the incorrect installation of the part. We recommend seeking assistance from a specialized technician and an authorized maintenance workshop to install spare parts.